Customer Service - Student Aid - (Topeka, KS)

The Student Aid Advisor performs a variety of activities to including responsibilities that arecritical to the success of the business. The primary purpose of this position is to quality check all FAFSA applications and to follow up with incomplete applications prior to submission to the Department of Education. Duties and responsibilities · Make outbound calls to facilitate clients’ completion of their applications · Review applications precisely · Take both FAFSA-by-phone and follow-up inbound calls · Candidate must be able to multi-task and quickly adjust to a changing environment due to business needs REQUIRED training schedule Weeks 1-3 – Monday to Friday (9:30 am – 6:00 pm) Weeks 3-6 – Monday to Friday (8 hours/day between 8:00 a.m. and 9:00 p.m.) What knowledge and skills are needed to be successful in this position? · Customer Service · Extremely detail and goal oriented · Excellent oral and written communication skills · Strong computer skills with basic applications, internet, and familiarity with Outlook and Word · High School diploma or GED Items of note · Call center is open 8:00 am to 9:00 pm. Shifts are 8 hours/day, 5 days/week. Overtime is not required but is available. · The pay rate is $11.00/hr for English and $11.50/hr for Bilingual (English/Spanish) Perks include: · Voluntary health benefits, including medical, dental, vision, and prescription drug coverage, short-term disability and group life insurance · Pay (weekly) with option for direct deposit REFERRAL BONUS: If you know of someone with customer service background and refer them, you will receive a $25 referral bonus once the person you referred completes 5 weeks! If you are interested in this opportunity, click the “Apply Now! button. Or, refer a friend by clicking the “E-mail this job link provided. Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,0 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an Equal Opportunity Employer.

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